Particular advantages
ACC defines the best practices to operate and to attend to the clients, aligning proper management models with world class services and guaranteeing the leading position in contact center services.
Flexibility
At the time you contract American Call Center´s services, your company decreases costs when contacting with your clients, taking advantage on large scales economies that offers the operational outsourcing, the administration of Call Center's platforms and the infrastructure/technology. The flexibility and adaptability of our technological solutions, is revealed in the implantation of the most diverse campaigns of interaction. We are able to get in touch with your clients across all kinds of Medias: telephone (conventional and mobile), SMS, fax, e-mails, chat, video confers, Web.
Quality
We standardize the attention resources of our telephonic agents, in order that your clients receive always the same form of attention and information. In addition, they are permanently supervised to support service levels and excellence attention. The processes are assured across quality control by permanent live screen and voice monitoring.
Our competitiveness defines us; we achieve it across internally designed quality processes, verified up time that guarantees the providing of uninterrupted services and a highly professional and qualified staff, with great experience in contact with consumers, offering services with the best relation cost - quality.Creativity
We grant to your company a constant technological Innovation in telecommunications and systems, for the efficient administration when contacting with your clients. The knowledge and talent of our technical and operative personnel allows us to adapt the tools of support as scripts, objection manuals, among others; according your specific needs.
Confidentiality
Maximum safety measures in the managing of your client’s information and in your service operation; we possess forefront technology, double support of information and permanent communication with your company and your clients. We work under strict procedure of reliability from the commercial process as they involve to the whole operative process. The database and other internal and external information are endorsed in a contract that represents ACC's commitment as ethical and professional company with your clients.
Experience
From the year 2000 we manage domestic and international telecommunication enterprise´s clients, banking, massive consume and other industrial, commercial and service sector. With our experience and personnel, we provide bilingual Contact Center services so as to manage and to exceed the needs of our clients.
We understand and value the relationship that the companies have with their clients. That is the reason we rely on expert professionals in the managing of interpersonal relations obtaining long term links between our client and their consumers