IVR-IP-CRM Solution design and implementacion
N o matter the branch of activity or the particularities of the business, we have the capacity to adapt or generate solutions to your measures, so as to implement any requirement.
IVR Development solutions
Among multiple advantages of the IVR technology, there is an exponential increase of efficiency and cost decrease that implies the tasks automation which will allow liberating human resources. Proved success and widely adopted, this technology allows to adapt to your company´s needs and your clients´as well, with the sufficient flexibility to obtain information of diverse shapes, always in the easiest way for the user. ACC designs and implements the most elaborated IVR systems absolutely integrated to your network and database and integration with other Medias such as fax or SMS.
CRM Solutions
Tools for client orientation strategies, by understanding operative aspects (automation or process support), collaborative (direct communication through self-service) and analytical (information analysis), by the use of a database. Integral unfold of the system and the database or measured projects using existing infrastructure.
IP Development solutions
Advanced System of managerial communications, using IP as way of transport, allows to create a telephonic virtual system with all the functions of a traditional PBX, and adds new functionalities as the integration of applications route XML, multimedia conferences, intelligent workforce management, automatic administration, mobility, safety, among others.