Technology
We place at your disposition the most advanced technology, multimedia interaction with the client, automated contact management and a wide range of tools of managerial intelligence (Business Intelligence).
The automated solutions can be conference so much as a way of diminishing the expenses as an additional advantage for the clients, since this type of solution improves the quality of the service and the satisfaction of the client.
We promise to offer solutions that they adapt to the needs of the client, to elaborate a methodology of quality control and to our unique experience contribute in the conception of scripts and conversations type with the client.
Nowadays we handle and distribute Contact Center's powerful platform Aheeva IP CCS that exploits the benefits of voice over IP and Web applications, helping to simplify the negotiation processes distantly with the client. This platform is very flexible and is suitable to receive multiple communication technologies. It offers intelligent calls routing and multimedia administration among the telephonic agents and the contacted clients.
Aheeva is a leading emergent technology that offers innovative solutions for Contact Centers worldwide. They offer communication solutions to companies that compete under quality matters with the biggest VoIP international suppliers. Aheeva's products now attract international attention…
The calculation centers possess all kinds of safety procedures: surveillance cameras, physical access control, energy plants, backup servers, firewalls, among others.
Working stations are physically unavailable for external connections as data protection measures and confidentiality. As well as flexible profiles that allow to the telephonic agents to realize only what they have to realize.
Internal network supports a jealous profiles and safeties administration. 90% of the information that travels inside the company is centralized and endorsed in network servers and not in working stations.
We count with expert teams that offer 24/7 attention whose main objective is to optimize direct contact with the client. This infrastructure guarantees the continuous operational functioning.
