Strategic Services
A multichannel sale is a commercial proactive approach, developed to gain penetration and productivity across channels like: fixed and mobile telephony, text messages, e-mails, fax and the Web.
In our daily practice we have developed a set of tools that easily allows the analysis and design of multichannels sales strategies, customer service and client´s loyalty. We advise you during the whole process of captation, from consultancy actions and pre-sale, up to the after-sales analysis implementing campaigns such as:
- Products and services pre-sale
- Commercial visits agenda
- Prospectuses generation
- Active and Receptive Sale
- Welcome calls
- Activation and reactivation
- Crossed Sale
- Audition
- After-sales Attention - CS
- Database Creation and management
- Capture and fulfillment of requirements
- Capture of information
- Collect: pre maturities and maturities
- Broadcasting
Customer Service
To preserve a client takes ten times less than to acquire a new one. That is why is so important for us to create a solid and lasting relation. Already it is a question of providing information to them or to give responses to the problems of your clients, it is necessary to offer a great quality service that he distinguishes from his competition, reinforce his image and consolidate the link with his clients. Today, clients wait for an authentic dialog and personalized solutions.
- Designs and activates a complete Customer Service to the client
- Informative Lines
- Managing complaint / claims
- Welcome calls
- Recovery and client´s reactivation
- Account proactive Management
- Multichannel service: Web collaboration, on line chats, sms, e-mail, fax.
BPO (Business Processes Outsourcing)
Nowadays, high performance enterprises are directing their lines to the BPO so as to be able to adapt on the demanding and dynamic conditions of today’s market. The benefits that a company can obtain with BPO are among others, a potential reduction of costs, a guarantee to receive constant effectiveness and quality service, learning on the best practices and quick access to diverse technological benefits.
We implement associated processes with the contact on your clients, inside which they find services as call center, virtual secretary and telemarketing between others generating satisfaction in the users and clients of our clients, offering an integral advising in every contact and an opportune management to the needs constructing reliable, personalized and lasting relationships.
Commercial assistant or virtual secretary 24x7
Is a business solution specially designed for executives without direct access to a secretary or companies with an important sales force that allows, across a telephonic specializing assistant, to give response to their clients calls 365 days of the year, 24 hours a day, offering in addition a preferential treatment to your more valuable clients.
Backoffice Processes
Back Office manages all the organizational processes that form the business structure and will give it shape, but with the ones that clients won’t have directly contact:
- Administrative services
- Collection management
- Orders, contracting and invoicing
- Documentary management services
- Delivery
Technical support
Is a service of remote assistance for the user who presents problems of technical nature with some type of equipment or system functionality with which is interacting. The main characteristic is the good technical specializing level that the Call Center agents possess.
- Technical assistance , level 1 & 2
- Satisfaction tolls
- VIP Attention and by priorities
- Management Software
- Know How