Human resources
In ACC we take care of our people, realize permanent planning and design strategies to attend to his your needs:
- Continuous improvement programs
- Personal needs detection
- Motivational strategies
- Working environmental improvements
- Knowledge based on achievements according to previous defined objectives.
- Compensation plans, remuneration increase according performance agreements
- Professional Career plans for employees
Highly qualified personnel
We select the best bilingual professionals and to those who possess an excellent aptitude towards the interpersonal attention. Hired personnel are trained under constant specific training programs so as to achieve needed performance levels by customer service representatives.
Idiomatic Training
The recognition of the different idioms of expression generates empathy and cultural affinity in the communication with the users. Oral expression, fluency and neutralization of the accent are developed.
Operative Training
Data and metrics used to manage a call center for productivity and quality which helps the person in charge of the platform to improve and to increase the value perceived by the clients and the company. For the telephonic agents, the correct managing of the platform, customer service, telesales, conflicts management and results approaching.
Corporate Training
We Offer an initial training dictated together with our clients, providing the necessary coaching in order that the telephonic agents, can operate with the company´s systems , so as to feel identified with the corporate culture of the represented company, offering an excellent service to each of their contacts.