Presentation
A merican Call Center is a telephonic assistance and service center located in Ecuador (South America) with the capability to connect globally across an own telecommunications network.
Our telecommunications network has presence in USA, Mexico, El Salvador, Honduras, Costa Rica, Panama, Colombia, Venezuela, Suriname, Ecuador, Peru, Bolivia, Brasil, Argentina, Uruguay, Dominican Republic, Cuba, Puerto Rico, Jamaica, Trinidad and Tobago, Haiti, Spain, UK, France, Italy, Belgium , Netherlands, Germany, Poland, Romania, Russia, Morocco, Senegal, Gambia, Guinee , Ivory coast, Guinea Bissau, Togo, Cameroon, Botswana, Mali, Mauritania, Southafrica, Tanzania, Malasia, Japan, and others.
Our headquarters located in Guayaquil and Quito, equipped with more than 600 working stations, highly trained human resources exceed 1000 co workers, and last generation technology, had become American Call Center the leader contact center in the industry and the biggest Call Center in Ecuador.
Founded in the year 2000, ACC is a worldwide expert enterprise in the contact center management, creating more values across a better customer experience. Our “Core Business” totally concentrates in CRM/BPO solutions in contact centers.
Organizational structure from American Call Center is formed by Directors, Coordinators, Supervisors, team leaders, agents and tele advisors who are linked through a lineal relationship which makes a difference in our company.
ACC is the best business tool so as to fulfill demanding needs such a “one to one” between enterprises and customers, nationally and internationally, with a new attention standard. Our labor consists in consolidate us, as a strategic ally of our customers and this way help them to increase their sales levels, to conquest new markets and to fidelize their clients.