If you already have your own Contact Center but you have great expectations by increasing its efficiency, ACC is your best choice.
Our Operative Assistance Programs, Quality Monitoring, as well as the Training Programs, will help to improve the current processes towards the objectives achievement in each one of the tasks of your center, across the competition development and skills of collaborators, as well as the increase of knowledge related to Call Center's industry.
Trainings are orientated to promote the Results managers skills and abilities in Contact Centers operations, such as Supervisors of Operations, quality agents and telephonic advisers.
TELEPHONIC ADVISERS
The programs for telephonic advisers are organized in modules theoretical-practical and are based on the development of main skills related to customers contact, telephonic service, and its quality.
OPERATION SUPERVISORS
Sessions for supervisors organized in practical modules, are made for reinforce main skills which, in practice, are necessary for Contact Center management.
QUALITY CONTROL AGENTS
Programs for Quality agents are composed by theoretical-practical modules destined to reinforce proper skills related to monitoring and feedback tasks, process validation, and others.