¿Intermediation? The Experts answer
Road towards a correct decision
Víctor Lluncor. Marketing Manager B&M Consulting.
In time of crisis the organizations seek to generate major efficiency in their internal and external operations. Said otherwise they seek to transform their operative fixed costs for operative changeable costs without neglecting the level of service, without being highly competitive.
Outsourcing of Contact Centers
Vicente López. President Grupo GSS.
The objective of the outsourcing is mainly focused on the reduction of costs, but carries within another series of fundamental advantages such as the increase of the quality of the given services, due to the fact that they happen(pass) to be managed by specialized companies and the concentration of their efforts in what it is properly their business.
Outsourcing well done
Jairo Arévalo. Market executive Teledatos.
The BPO is not anything new, on the other hand, it is inevitable. The most important and successful companies implement it for several years, and those who do not take advantage of this fact will see how their competitors are every day stronger and efficient. To third party a Process is an easy decision to take, usually there are clear reasons and quantity in the medium and short term that justify them, but a more difficult question is who to do it with?
Why the Contact Center must be an intermediary
Alfredo Pérez. Director Comercial de Contact Center Directa Group.
The companies die if they are not competitive and answer with rapidity to the needs of the bought banker. The outsourcing allows this transformation, especially for the PYMES, allowing them beyond an economic saving, to access available resources only for companies of a major size and financial capacity.
Outsourcing: Strategy and Current Challenge
Ernesto Fernández. Presidente Ejecutivo American Call Center.
Today´s consumers have become more demanding and searches for a decisive and efficient attention. Other factors like the lack of "know how", experience, the importance of being updated technologically, impose improvement conditions to companies, who in their constant battle to gain market from their competition end up contracting specialized Contact Centers.
The intermediary of Services, Strategy of Value for the Companies
Maritza Múnera, Market and communication chief Allus Colombia.
Thanks to the increasing demand in Colombia of the companies that resort to the outsourcing of Contact Center and BPO, the suppliers of these services have evolved up to turning into their real strategic allies