Presentation
If you prefer to count with the technological tools experts use, we leave at your reach Contact Center Software platforms, so as the experience and wide knowledge of our technicians/developers whom will be in charge of integration, optimization and putting in march your campaigns. Service includes effective administration and your Contact Center management/coaching.
If you prefer to count with the technological tools experts use, we leave at your reach Contact Center Software platforms, so as the experience and wide knowledge of our technicians/developers whom will be in charge of integration, optimization and putting in march your campaigns. Service includes effective administration and your Contact Center management/coaching.
Training
If you already have your own Contact Center but you have great expectations by increasing its efficiency, ACC is your best choice. Our Operative Assistance Programs, Quality Monitoring, as well as the Training Programs, will help to improve the current processes towards the objectives achievement in each one of the tasks of your center, across the competition development and skills of collaborators, as well as the increase of knowledge related to Call Center's industry.
If you already have your own Contact Center but you have great expectations by increasing its efficiency, ACC is your best choice. Our Operative Assistance Programs, Quality Monitoring, as well as the Training Programs, will help to improve the current processes towards the objectives achievement in each one of the tasks of your center, across the competition development and skills of collaborators, as well as the increase of knowledge related to Call Center's industry.
Consulting
ACC offers an integral solution for the study, lease, design, installation and operation of your Contact Center, with special attention in Guayaquil and Quito as highly competitive alternative. Within the demographic advantages of the country its educational level is outlined, the availability of bilingual qualified human resources, the neutral accent, among others. On the other hand, our company relies on certified professionals in the field of the telecommunications and contact centers.
ACC offers an integral solution for the study, lease, design, installation and operation of your Contact Center, with special attention in Guayaquil and Quito as highly competitive alternative. Within the demographic advantages of the country its educational level is outlined, the availability of bilingual qualified human resources, the neutral accent, among others. On the other hand, our company relies on certified professionals in the field of the telecommunications and contact centers.
Managerial growth
Every day new enterprises are born, more and more services are offered, new technological tools are created, services are exported and brand new related business such as field specialized consulter firms arise This industry, relatively new in our country, with 8 years of existence, have been turning into strategic resources for small and big companies, so as to straighten direct links with customers and market growth.
Every day new enterprises are born, more and more services are offered, new technological tools are created, services are exported and brand new related business such as field specialized consulter firms arise This industry, relatively new in our country, with 8 years of existence, have been turning into strategic resources for small and big companies, so as to straighten direct links with customers and market growth.
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Latest News
Call Center’s industry grows in Latin America, why? It’s a skilled workforce at a low cost. In the region, Brazil, Mexico and Argentina lead the ranking. This market had more that USD 4 000 millions revenue by 2008, according Frost and Sullivan. Is estimated to exceed USD 9 700 millions ni the year 2013.
Road towards a correct decision
Víctor Lluncor. Marketing Manager B&M Consulting.
In time of crisis the organizations seek to generate major efficiency in their internal and external operations. Said otherwise they seek to transform their operative fixed costs for operative changeable costs without neglecting the level of service, without being highly competitive.
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